Thomas Orchard - FIH MI

Complex General Manager

Starhotels : The Franklin : The Pelham : The Gore

After obtaining an HND at Middlesex Polytechnic Tom ventured to the Caribbean to work for Royal Caribbean Cruise Line. On returning to the UK he joined Hanbury Manor and worked at the Rock Resort for six years. He moved from there to The Berkeley Hotel London working his way up to Rooms Division Manager. He took his first GM role looking after the Halkin Hotel, overseeing the introduction of Nahm, the first Thai restaurant to receive a Michelin star. He moved to COMO’s sister hotel the Metropolitan in 2003 and was responsible for both properties and the Group Sales and Marketing function covering EMEA and the Americas until 2018. After a year in the Caribbean as Managing Director of Carlisle Bay, he returned to London to take over the role of Complex General Manager at Starhotels : The Franklin : The Pelham : The Gore.

  • Past Chairman BHA London Region
  • Past Chairman London West One Managers Association
  • Freedom of the City of London
  • Fellow of the Institute of Hospitality